AI receptionist for security and CCTV installers: Marmi answers, books and texts, 24 hours a day
Ring Marmi is an AI receptionist built for UK security and CCTV installers. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Marmi taking a security and CCTV installer call.
Say “security” when she asks which business to be
What Marmi does for a security installer
- Alarm going off now. "are you the keyholder, and is anyone at the property?" If it might be a break-in in progress: "don't go in, call 999." Existing customers: take name, site and alarm reference, and alert the on-call engineer your price list.
- Book a survey. home or business, what they want (cameras, alarm, intercom, access control), any existing system and its make, property type, postcode, name, free survey slot your availability.
Safety first
Before anything else on an urgent call, Marmi says the safety line for your trade:
- “don't go in, call 999.”
What she never does
- Never a system price without a survey, never say a property is secure, never discuss codes or how to bypass anything.
A real call: Marmi as “Guardian Security Systems”
From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Marmi is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.
Prices Marmi quotes on the demo line
These are the demo business’s prices. Yours replace them at setup, and Marmi only ever quotes what is on your list.
| survey | free |
| monitoring | from £22 a month |
| alarm service visit | £85 |
| cctv starter package | £1,195 for 4 cameras and a recorder, fitted |
| intercom and access control | quoted after survey |
Hours on the demo: Office 8am to 6pm, on-call 24 hours for contract customers.
Questions security and CCTV installers ask before signing up
How much does an AI receptionist cost for security and CCTV installers?
£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.
Do security and CCTV installers have to change their phone number to use Ring Marmi?
No. You keep your number and divert it to Marmi only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Marmi picks up on ring five if you can't.
What does Marmi actually say when someone rings a security installer?
She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.
Does Marmi quote prices for security and CCTV installers?
Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.
How does Marmi handle emergencies for security and CCTV installers?
don't go in, call 999.
Can I hear Marmi before I sign up?
Yes. Ring the demo line on 07360 266999, say "security" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.
Try her as a security installer, right now
Ring 07360 266999, say “security”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.