AI receptionist · IT support companies

AI receptionist for IT support companies: Marmi answers, books and texts, 24 hours a day

Ring Marmi is an AI receptionist built for UK IT support companies. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the caller’s details, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Marmi taking a IT support companie call.

Ring the demo: 07360 266999 Get started

Say “IT support” when she asks which business to be

What Marmi does for an IT support company

Outage. everyone's down, server, internet, phones, email for the whole company, suspected ransomware or a breach. company name, caller's name and role, a number that isn't the failed system, what's down and since when, how many users affected, contract customer or ad hoc.
Ticket. one user, a printer, a password, a new starter, a laptop. company, name, the issue in their words, how urgent, contract or ad hoc; log it with a reference and the response target your price list.

Safety first

Before anything else on an urgent call, Marmi says the safety line for your trade:

“please don't switch anything off or pay anything, and disconnect the affected machine from the network if you can.”

What she never does

Never troubleshoot, never guess the cause, never a price for a project, never reset or share any password.

A real call: Marmi as “Northgate IT Services”

From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Marmi is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

MarmiNorthgate IT Services, Marmi speaking — how can I help?
CallerHi Marmi, I'm looking to book in some IT support for my business next week if you've got availability?
MarmiRight, what's the issue you need help with?
CallerOh, nothing urgent really — just routine maintenance and a bit of general support. I'd like to get someone out to have a look at things.
MarmiOkay. Which company is that for?
CallerIt's for my own business, just a small setup. My name's Gemma Reid.
MarmiThanks Gemma. What's the company name?
CallerSorry, I should have said — it's just me really, working from home. So it's just for my home office setup.
MarmiGot it. What specifically would you like the team to look at when they visit?
CallerJust general checks really — making sure everything's running okay, maybe some updates and that sort of thing. Nothing specific broken, just want a bit of a once-over.
MarmiRight. Are you a contract customer with us, or would this be ad hoc work?
CallerThis would be ad hoc, I think — I haven't used you before. What would be the best option for a one-off visit?
MarmiFor a one-off visit, we do an on-site half day for £380, which covers the first four hours. Anything beyond that is agreed with you on the day before we start. Does that work for you?
CallerYeah, that sounds good. When could you get someone out? I'm flexible but ideally tomorrow morning would be great, or whenever you've got the first slot available.
MarmiI can do tomorrow at 09:30 with Kwame for a remote session, but that's not an on-site visit — that would be over the phone or screen. For an on-site visit, I've got Thursday 09:00 to 13:00 with Amira. Which would suit you better?
CallerThursday morning sounds perfect, thanks. Let's go with Amira on Thursday at 9.
MarmiBrilliant. Just to confirm — is that Gemma Reid, G-E-M-M-A R-E-I-D?
CallerYes, that's right — Gemma Reid.
MarmiAnd your home address — what's the house number and street?
CallerIt's 14 Station Road.
MarmiThanks. And the postcode?
CallerW D 4 8 H X.
MarmiW D 4, 8 H X — is that right?
CallerYes, that's correct — W D 4 8 H X.
MarmiAnything the team should know — parking, a gate code, dogs?
CallerNo, nothing like that. There's parking right outside on the road, so that's fine.
MarmiRight. So that's Gemma Reid, 14 Station Road, W D 4 8 H X, general maintenance and checks on your home office setup, Thursday 09:00 to 13:00 with Amira, £380 for the first four hours and anything beyond that is agreed on the day. I'll text the confirmation to the number you're calling from. You're all booked — Amira will be with you Thursday at 9. Bye for now.

Prices Marmi quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Marmi only ever quotes what is on your list.

projects	quoted after a scoping call
ad hoc remote hourly	£85 per hour
ad hoc on site half day	£380
managed support per user	£35 per user per month
emergency out of hours call out	£220 plus £140 per hour

Hours on the demo: Helpdesk 8am to 6pm Monday to Friday, on-call 24 hours for contract customers.

Questions IT support companies ask before signing up

How much does an AI receptionist cost for IT support companies?

£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.

Do IT support companies have to change their phone number to use Ring Marmi?

No. You keep your number and divert it to Marmi only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Marmi picks up on ring five if you can't.

What does Marmi actually say when someone rings an IT support company?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the name and booking details, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Marmi quote prices for IT support companies?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Marmi handle emergencies for IT support companies?

please don't switch anything off or pay anything, and disconnect the affected machine from the network if you can.

Can I hear Marmi before I sign up?

Yes. Ring the demo line on 07360 266999, say "IT support" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as an IT support company, right now

Ring 07360 266999, say “IT support”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.